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Scoring Definitions
4	The process, system or practice is well established and it is clearly demonstrated that it is applied consistently
3	The process, system or practice is established but not being applied consistently
2	The process, system or practice is being implemented or partially implemented
1	The process, system or practice is not established and there is value in applying it

Refining Business Management - Business Process Self Assessment Questionnaire                                                                                                                                                                                                                                                                                                                                                             Score
Manage the Business		1      2      3      4
1	A strategic business planning process that identifies the key constraints on the business and ensures an appropriate business controls framework operates within the context of a current strategic plan.
2	A current business plan, reviewed annually, that provides practical means for closing the gap between the Vision and the Current Reality. The business plan includes measures of business performance and there are processes to manage business performance improvement, including participation in benchmarking studies.
3	A structured approach is taken to the discipline of risk management and it is understood and applied throughout the organisation, including day-to-day activities.
4	Robust processes are in place to allocate resources to business plan activities and initiatives, within the constraints of "normal business". Expectations are set and managed for individuals and teams so as to achieve corporate goals.
5	Business performance is monitored and reviewed at several levels: - business critical activities and action items (incl. projects, corrective actions, ...) - business performance & business plans (metrics, benchmarking, plan vs actual, ...) - review of the Business Planning process - management review (including audits) of the business controls framework
6	A structured approach is taken to managing external relationships such as the local community, regulatory authorities, standard setting organisations, suppliers, customers, media, etc.
Manage HSES
7	An HSES strategy and policy framework exists that meets legislative requirements, is based on recognised organisational safety and process safety management principles, and aims to capture and implement industry best practice. HSES is integrated into the corporate strategy planning and business control framework.
8	An annual corporate HSES plan, integrated with the corporate business plan, incorporates risk management techniques and provides practical means to improve HSES performance across the organisation.
9	A full set of HSES processes, systems & practices that covers: - communication, consultation & participation - procedures - competence assurance process, including a comprehensive induction programme - HSES incident reporting & investigation system - health monitoring programmes - control of hazardous substance - register of work related hazards - safety work permit (SWP) or permit to work (PTW) system - integration into project and management of change (MOC) processes - emergency response framework - safety protection systems - electronic security access system - HSES audit programme
10	A structured approach is taken to the execution of the annual HSES plan and to monitoring and reporting performance against the plan
11	Adequate HSES and emergency services capability and access to specialist equipment & services.
Manage Corporate Support Services
12	Financial and accounting policies, guidelines, procedures, systems and controls.
13	A strategy and systems exist to access specialist services (process, technology, financial, legal, tax, administration, etc.). A technical and process service agreement either with an internal corporate technical support group or a recognised external technical services provider is in place.
14	A structured approach is taken to identifying and managing legislative and regulatory requirements and managing compliance with these.
15	Robust procurement and warehousing processes and systems, integrated with finance, accounting, engineering and maintenance.
16	Other specialist service areas provided and managed effectively: - laboratory services - marine services - administration - telecommunications - IT infrastructure, applications and services - corporate knowledge systems
Develop the Organisation
17	The organisational principles & structure are appropriate for the business environment, adapted to modern requirements, well managed and well understood throughout the organisation.
18	The organisational processes and the associated systems and practices are well developed (fit for purpose) and understood: - accountability management - competence management, including identification and management of bussiness-critical competence - employment, remuneration & termination - communication and consultation - personnel planning - manpower planning
19	Effective work planning processes in place, organisational performance monitoring established and reporting process utilised.
20	HR support services are provided, managed effectively and access is available to specialist HR services (e.g. industrial relations, remuneration, ...).